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FAQ & Help
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FAQ & Help
Niveeta Corp. FAQS and Help
Orders
How do I place an order?
To place an order, browse our website, select the items you’re interested in, and add them to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase.
You can also call us on +91 9911227763 or you can walk into one of our stores.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your order’s progress.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), Direct Bank Transfer, and some other online payment options. For more details, please check our payment section at checkout or call us at +91 9911227763
Do you offer delivery and assembly services?
Yes, we offer delivery services for most locations. Assembly services are also available for an additional fee. Please check our Delivery & Assembly section for more details and to see if these services are available in your area.
Can I cancel or modify my order after it's been placed?
Orders can be canceled or modified within 24 hours of placement. After this period, changes may not be possible. Please contact our customer service team as soon as possible if you need to make changes.
What should I do if my Material arrives damaged or defective?
If your Material arrives damaged or defective, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include arranging for a repair or replacement.
How do I contact customer service?
You can reach our customer service team via email at info@niveetacorp.com, through our live chat feature on our website, or by phone at +91 9911227763. We’re here to assist you with any questions or concerns.
Shipping
Local Shipping
All shipping above Rs 1,00,000 is free.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 4-6 weeks to arrive. Overseas deliveries can take anywhere from 6-10 Weeks. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Products
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
What is covered in product warranty?
All Niveeta Corp. products come with a 1-year warranty from date of purchase on manufacturing quality.
Since products are made of fabric and wood, certain finishes and colours may appear different from the images.
What types of product and services do you provide?
We offer a wide range of products and services including Design and build, Pods, Office Furniture Chairs, Sofa and more.
What materials do you use in your Products?
We use very high-quality materials and top of the brands available in Indian Market. For custom orders, you can select from a variety of material options.
How do I care for and maintain my furniture?
Our Products normally require minimum wear and tear